FAQs


HOW WILL MY CHILD'S CD BE PERSONALIZED?
FOR YOUR MUSIC CD: Your child's CD will be personalized in more ways than one!  The music will seamlessly sing your child's name throughout the entire CD AND we will print a special message from you directly onto the CD's label!
Example:

ELIJAH
We Love You!
Grandma and Grandpa

I CAN'T FIND MY CHILD'S NAME IN YOUR NAME SEARCH!
 

1. You may want to look for another way to spell your child's name... Example: John and Jon are pronounced the same, but only one may be displayed in our list of names. {It doesn't matter how your name is spelled in our list, just be sure the pronunciation is the same. You will tell us how to spell your child's name when you order.}
2. If you still do not find the name after searching the Name Search, you may want to consider a nickname. 

BE 100% SURE THAT WE HAVE THE CORRECT PRONUNCIATION OF YOUR CHILD'S NAME, NOT THE SPELLING.
The best thing to do find your child's name, regardless of how it is spelled on our list, and be sure the phonetic sound is how you pronounce your child's name. We will then put the correct spelling of your child's name on the Personalized Music CD Label, just the way you want us to. 

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
All Personalized CDs
will be created and shipped within 48 business hours. After the order has been shipped via USPS, a tracking number will be emailed to you for your convenience. FIRST CLASS SHIPPING IS $1 Flat Fee for all USA customers, however, you may choose Priority Mail or Express Delivery at an additional charge. We ship Internationally as well at very low costs.

WHAT ARE THE SHPPING OPTIONS/TIMES WITHIN USA?
 

{Orders are shipped within 48 hours via USPS}

USA Shipping Rates and Times:
  • First Class ($1 Flat Fee) US Postal Service - 3-7 business days
  • Priority Mail ($6.95) US Postal Service - 2-3 business days
  • **You can track your order at www.USPS.com See Below For International Shipping Rates**

     

    DO YOU SHIP INTERNATIONALLY?
    YES! All {International Orders are shipped via United States Postal Service, USPS}

    International Shipping Rates and Times
  • First Class Canada Mail ($9.50) US Postal - 10-15 business days
  • First Class International Mail ($13.50) US Postal - 10-15 days
  •  

    CAN YOU DO FIRST AND MIDDLE NAMES, TWO WORD FIRST NAMES or TWO CHILDREN'S NAMES IN THE SAME CD?
    We apologize, but we are unable to put two word first names (EX: ANNA MARIE) into the music CDs. We CAN put both names on the label with your special message, just pick which name or nickname you would like the music to sing in the PRONUNCIATION {Sounds Like} field on your order form and type in the two-word name in the CHILD'S NAME field on your order form.

    WHAT IS YOUR RETURN POLICY?
    We stand by our product 100% and we are confident that you will enjoy our personalized CDs and Stories. However, if you are at all dissatisfied, our products are guaranteed 100%. Please let us know if we have made an error on your order, there was a problem with your order, or you are displeased with the product or service, we will happily rectify the issue immediately.

    I MADE A MISTAKE ON MY ORDER? (misspelled name, etc.)
    If you've made an error during the ordering process, please contact us at; Email: info@mymusiccd.com immediately. You will need to contact us within 24 hours after placing the order as our fulfillment department is very efficient in fulfilling orders.

    HOW DO I CANCEL MY ORDER?
    Orders canceled within 24 hours of order and/or prior to shipment will be refunded. Contact us at info@mymusiccd.com or call Toll Free at 1.800.625.0607 within 24 hours.

     

    MY ORDER WAS DAMAGED IN SHIPPING...WHAT DO I DO?
    OH, Bummer! We will happily replace your CD immediately if it was damaged during shipping. Please email us at info@mymusiccd.com and let us know. Please, make no changes (unless there was an error) on the order.

    WHAT IS THE RUN TIME ON THE CDS and WHAT AGE GROUP ENJOYS YOUR CDS?
    All tend to enjoy our CDs, however typically we would say that CDs were created with the ages 0-12 years in mind. Each CD varies between 28 - 45 minutes long.

     

    IN WHAT WAYS IS MYMUSICCD.COM ECO-FRIENDLY?
    Our company is a family run business and we love what we do. We understand the importance of being lean, green and sustainable in our office. Our belief is that environmentally friendly actions don't have to be large to have an impact. We try to do our part by consistently reducing waste, energy used, composting, supporting local businesses and giving back to communities. We feel we can make a huge difference, both to the environment and to our pocketbooks. This savings allows us to pass on savings to our loyal customers!  This is our favorite part. You can find My Music CD, LLC giving back to its local community and communities around the world! 

    IN WHAT WAYS DOES MYMUSICCD.COM GIVE BACK?
    Our favorite topic is How Can We Make A Difference? We seem to agree with Dr. Seuss, "Unless someone like you cares a whole awful lot, nothing is going to get better. It's not."
    Here are 3 of our favorite organizations that MyMusicCD.com donates a portion of our proceeds to:

    • Heifer International Foundation
    • The Big Pic Project
    • The Global Giving Foundation