FAQs


HOW WILL MY CHILD'S CD BE PERSONALIZED?
FOR YOUR MUSIC CD: Your child's CD will be personalized in more ways than one!  The music will seamlessly sing your child's name throughout the entire CD AND we will print  a speciall message from you directly onto the CD's label!
Example:

ELIJAH
We Love You!
Grandma and Grandpa

FOR YOUR PERSONALIZED BOOK:  Your child's FULL NAME, first and last name along with dedication or message (depending on the chosen book)will be printed in the book. Your book is so customized that it takes 2-3 weeks for delivery and will be shipped directly from the manufacturer...well worth the wait! 

I CAN'T FIND MY CHILD'S NAME IN YOUR NAME SEARCH!
1. You may want to look for another way to spell your child's name... Example: John and Jon are pronounced the same, but only one may be displayed in our list of names. {It doesn't matter how your name is spelled in our list, just be sure the pronunciation is the same. You will tell us how to spell your child's name when you order.}
2. If you still do not find the name after searching the Name Search, you may want to consider a nickname.
3. Our SEA ANIMAL CD can sing ANY name, we record this CD in house and are able to do ANY NAME! Please listen to a sample here: SEA ANIMAL CD

BE 100% SURE THAT WE HAVE THE CORRECT PRONUNCIATION OF YOUR CHILD'S NAME, NOT THE SPELLING.
The best thing to do find your child's name, regardless of how it is spelled on our list, and be sure the phonetic sound is how you pronounce your child's name. We will then put the correct spelling of your child's name on the Personalized Music CD Label, just the way you want us to. For the Personalized Books, it is customized to use ANY NAME, FIRST AND LAST!

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
All Personalzied CDs
will be created and shipped within 48 business hours. After the order has been shipped via USPS, a tracking number will be emailed to you for your convenience. FIRST CLASS SHIPPING IS FREE for all USA customers, however you may choose Priority Mail or Express Delivery at an additional charge. We ship Internationally as well at very low costs.
Our Personalized Books are custom made and takes 2-3 weeks for delivery.  The personalized books are shipped via Fed Ex directly from the manufacturer to you. No other shipping method is available for the books.

WHAT ARE THE SHPPING OPTIONS/TIMES WITHIN USA? 
{Orders are shipped within 48 hours via USPS}

USA Shipping Rates and Times:
  • First Class (Free) US Postal Service - 3-7 business days
  • Priority Mail ($6.95) US Postal Service - 2-3 business days
  • Express ($20.95) US Postal Service - 1-2 business days.
  • **You can track your order at www.USPS.com See Below For International Shipping Rates**

     

    DO YOU SHIP INTERNATIONALLY?
    YES! All {International Orders are shipped via United States Postal Service, USPS}

    International Shipping Rates and Times
  • First Class International Mail ($7.95) US Postal - 10-15 business days
  • International Priority Mail ($26.95) US Postal - 6-10 business days

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    CAN YOU DO FIRST AND MIDDLE NAMES, TWO WORD FIRST NAMES or TWO CHILDREN'S NAMES IN THE SAME CD?
    We apologize, but we are unable to put two word first names (EX: ANNA MARIE) into the music cds. We CAN put both names on the label with your special message, just pick which name or nickname you would like the music to sing in the PRONUNCIATION {Sounds Like} field on your order form and type in the two word name in the CHILD'S NAME field on your order form.
    IF YOU ARE LOOKING FOR A CD THAT SINGS TWO NAMES, CHECK OUT OUR TWINS CDS OR SIBLINGS CD OPTIONS!

    WHAT IS YOUR RETURN POLICY?
    We stand by our product 100% and we are confident that you will enjoy our personalized CDs and Stories. However, if you are at all dissatisfied, our products are guaranteed 100%. Please let us know if we have made an error on your order, there was a problem with your order, or you are displeased with the product or service, we will happily rectify the issue immediately.

    I MADE A MISTAKE ON MY ORDER? (misspelled name, etc.)
    If you've made an error during the ordering process, please contact us at; Email: info@mymusiccd.com, Text: 843.325.5222 or or Call Toll Free: 1.800.625.0607 immediately. You will need to contact us within 24 hours after placing the order as our fulfillment department is very efficient in fulfilling orders.

    HOW DO I CANCEL MY ORDER?
    Orders cancelled within 24 hours of order and/or prior to shipment will be refunded. Contact us at info@mymusiccd.com or call Toll Free at 1.800.625.0607 within 24 hours.

     

    MY ORDER WAS DAMAGED IN SHIPPING...WHAT DO I DO?
    OH Bummer! We will happily replace your CD immediately if it was damaged during shipping. Please email us at info@mymusiccd.com and let us know. Please, make no changes (unless there was an error) on the order.

    MY PERSONALIZED BOOK ORDER IS INCORRECT.
    All our books are guaranteed 100%, if your book arrived incorrect we will replace it immediately. Email us at info@mymusiccd.com and let us know the error. No changes will be allowed for replacements.

    WHAT IS THE RUN TIME ON THE CDS and WHAT AGE GROUP ENJOYS YOUR CDS?
    All tend to enjoy our CDs, however typically we would say that CDs were created with the ages 0-12 years in mind. Each CD varies between 28 - 45 minutes long.

     

    IN WHAT WAYS IS MYMUSICCD.COM ECO-FRIENDLY?
    Our company is a family ran business and we love what we do. We understand the importance of being lean, green and sustaibable in our office. Our belief is that environmentally friendly actions don't have to be large to have an impact. We try to do our part by consistently reducing waste, energy used, composting, supporting local businessess and giving back to communities. We feel we can make a huge difference, both to the environment and to our pocketbooks. This savings allows us to pass on savings to our loyal customers!

    Here are 10 ways www.MyMusicCD.com is GREEN!:

    1. CD Cases Are Green: We are proud of our custom made CD cases! We use Green Components in our packaging:

    • 100% green forestry practices board, minimum 10% recycled content
    • All Vegetable Inks
    • No Plastic
    • Biodegradable and Recyclable

    2. We Give Back: This is our favorite part. You can find My Music CD, LLC giving back to it's local community and communities around the world! You can find out more about our efforts at: GIVING BACK. or read below.
    3. We Are Paperless: We do not include a packing slip or invoice in your order, instead you will receive it via email to the email address you provided at checkout. If your order has any paperwork (including a business card) in the order, it was printed on 100% recycled paper. We have our entire product line online at our website.
    4. Encourage Our Employees To Buy Locally: We are proud members of a local CSA produce and have been for years. In our break room, you will find local food {from honey to coffee}, dairy products and produce from our local farmers.
    5. Find 101 Ways To RE-Use CD Tower Lids: These wonderfully useful things have become pen holders, wrapping holders, shoe storage, donated to schools for supplies, compost bins, organizational bins, egg container, they have even been mod podged at an Art School! This list is so long we could never post it all here....but we are thinking this has potential for our blog. Hmmmmmmm
    6. Support Habitat For Humanity: We love to find office equipment and furniture at the Habitat! We also love to donate no longer needed furniture and supplies to the Habitat and Goodwill.
    7. We Buy Office Supplies Made From Recyclables: We support recycling efforts by recycling paper and printer cartridges and buying office paper and paper towels made from recycled paper. Our breakroom also has cloth napkins, coffe mugs {no paper cups} and a compost bin for produce waste.
    8. Use Energy Saving Products: Our office uses compact fluorescent lightbulbs and Energy Star models on appliances.
    9. Donate Packaging From Our Suppliers To Our Local Shipping Store: This includes boxes, peanuts and anything else a supplier may have packaged our materials in.
    10. Replace Stand Alone Devices with MFPs:Instead of buying several individual scanners or printers, we buy one product that can print, copy, scan and fax. This saves our company money and cuts energy.

    IN WHAT WAYS DOES MYMUSICCD.COM GIVE BACK?
    Our favorite topic is How Can We Make A Difference? We seem to agree with Dr. Seuss, "Unless someone like you cares a whole awful lot, nothing is going to get better. It's not."
    Here are 3 of our favorite organizations that MyMusicCD.com donates a portion of our proceeds to:

    • Heifer International Foundation
    • The Big Pic Project
    • The Global Giving Foundation
    From time to time we offer challenges and a chance for you too to help raise awareness and funds for these amazing organizations that support children and families globally! READ MORE ABOUT OUR EFFORTS